Terms of Service

1. Introduction

This document constitutes the Terms of Service (“Terms”) governing the use of financial services provided by Phoenix Transnational Bank, a registered banking institution in the United States, operating in compliance with the laws and regulations of the United States of America and international banking standards. By accessing our services, you acknowledge that you have read, understood, and agree to abide by these Terms.

2. Definitions

For the purpose of this document, the following definitions shall apply:

“Bank” refers to Phoenix Transnational Bank.
“Customer” refers to any individual or entity accessing and utilizing the services of the Bank.
“Services” refers to banking services, including but not limited to deposits, withdrawals, loans, international transfers, and offshore banking.
“Account” refers to any banking account held with Phoenix Transnational Bank by a Customer.
“Transaction” refers to any financial action, including deposits, withdrawals, and transfers initiated by the Customer.

3. Eligibility

Phoenix Transnational Bank’s services are available to individuals over the age of 18 and legal entities who have complied with all identification and verification requirements mandated under the Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. International Customers must comply with applicable local regulations as well as U.S. federal laws.

4. Account Types

Phoenix Transnational Bank offers the following account types:

Personal Accounts: Includes checking and savings accounts.
Business Accounts: For corporations, partnerships, and limited liability companies.
Offshore Accounts: Offered to international clients seeking financial services in offshore jurisdictions.
Loan Accounts: For personal, business, and mortgage loans, including secured and unsecured loans.

5. Account Fees

Service	Fee
Account Maintenance Fee	$10 per month (for personal accounts)
International Transfer Fee	1.5% of the total transfer amount
Wire Transfer Fee	$40 (domestic), $75 (international)
Insufficient Funds (NSF) Fee	$35 per occurrence
Overdraft Fee	$25 per transaction
Currency Exchange Fee	3% of the transaction amount
Offshore Account Fee	$100 annual fee

6. Transaction Policies

All transactions must comply with U.S. and international banking laws. Customers are solely responsible for providing accurate transaction information and for any fees incurred due to incorrect transaction details. Phoenix Transnational Bank reserves the right to:

Refuse or delay transactions that appear suspicious or may contravene AML laws.
Impose clearance fees on international transfers (up to 2% of the transferred amount).
Account Freezing: Accounts may be frozen if any suspicious activity, legal disputes, or governmental inquiries arise. Phoenix Transnational Bank will notify Customers within 10 business days of freezing an account.

7. International Transfers

All international transfers are subject to clearance by the Office of Foreign Assets Control (OFAC) and SWIFT regulations. Phoenix Transnational Bank cannot guarantee transfer timelines for international transactions. Standard fees apply as per the fee schedule. Regulatory Fees:

Compliance Check Fees: $50 per international transaction.
Foreign Exchange Surcharge: 2% of the total transaction value for non-USD currency transfers.
Clearance Fee: 1.5% for international transfers exceeding $50,000.

8. Loan Services

Phoenix Transnational Bank offers both secured and unsecured loans to eligible individuals and entities. All loans are subject to credit checks, collateral assessments, and compliance with Truth in Lending Act (TILA) and Fair Lending Laws. Loan Fees:

Origination Fee: 2% of the loan amount or $500, whichever is higher.
Late Payment Fee: 5% of the monthly payment amount.
Prepayment Penalty: 2% of the remaining loan balance if paid before term.

9. Interest Rates and Deposit Policies

Account Type	Interest Rate (APY)
Standard Savings Account	1.25% APY
Money Market Account	1.75% APY
Offshore Savings Account	2.50% APY

10. Compliance with Legal Authorities

Phoenix Transnational Bank fully cooperates with legal and regulatory authorities, including but not limited to the Securities and Exchange Commission (SEC), Financial Crimes Enforcement Network (FinCEN), Office of the Comptroller of the Currency (OCC), and international counterparts. The Bank is required by law to report certain suspicious transactions and to provide account information to government entities under circumstances dictated by U.S. law, including requests arising from subpoenas, court orders, and regulatory investigations.

11. Data Protection and Privacy

Phoenix Transnational Bank adheres to the highest standards of privacy under the Gramm-Leach-Bliley Act (GLBA), General Data Protection Regulation (GDPR), and other applicable privacy laws. All data is encrypted and securely stored in compliance with Federal Financial Institutions Examination Council (FFIEC) guidelines.

12. Termination of Services

Phoenix Transnational Bank reserves the right to terminate the services of any Customer for violation of these Terms, engagement in fraudulent activity, or failure to meet regulatory requirements. Accounts terminated for cause may be reported to relevant authorities.

13. Dispute Resolution

In the event of any dispute arising between the Customer and Phoenix Transnational Bank, the matter shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in the jurisdiction of Phoenix, Arizona, and the decision shall be final and binding on both parties.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the State of Arizona without regard to its conflict of law principles.

15. Amendments

Phoenix Transnational Bank reserves the right to amend these Terms at any time. Customers will be notified of significant changes via email or through notifications on the Bank’s website.

Contact Information

For inquiries related to these Terms of Service, please contact: Phoenix Transnational Bank 3003 N Central Ave #125, Phoenix, AZ 85012, United States Email: legal@phoenixtbonline.com By using Phoenix Transnational Bank’s services, you agree to these Terms of Service and confirm your understanding of the legal, regulatory, and financial responsibilities inherent in your relationship with the Bank.